PRIVACY POLICY

Terms of Use & Privacy Policy

 

Our mission is to respect the privacy and security of our customers data. Our website provides information about Castle Gems to potential customers, and to the general public. We do not collect personally identifying information for commercial purposes. Visitors to the site can provide personal information in order to inquire about our products, or to download technical or other information available on the site. 

We do not sell to or share with any third parties the personal information that might be provided under the circumstances described above. We will not use the information you provide to us to contact you unless it is necessary to fulfill the purpose for which you have provided it, or unless we have your permission to do so. 

We do track site usage for analytical purposes. We are not responsible for the privacy and information use policies and practices of sites linked from www.shopcastlegems.com. We will be updating our privacy statement from time to time. 

If you have any questions about privacy, or in general about our website, please contact us at: castlegems.shop@gmail.com. 

 

The following policies apply solely to shopcastlegems.com and to those who use this site; the policies do not extend to any other web site or business that may be linked to mentioned or affiliated with Shopcastlegems.com and Castle Gems LLC.

Payment information:
Customer are not required to create an account in order to access yet however you are required to provide specific personal information for processing payment and the shipment of purchased items. The information you provide pertains to your name and billing address associated with the card used in the purchase and the shipping information for the order. Any information retained by Shopcastlegems.com and Castle Gems is only used to process payment, ship your order and contact you regarding your order if necessary.

Disclosure & security of your personal information: Shopcastlegems.com and Castle Gems will not share any information you provide during the use of this site to any third parties, except when required by law, be it regulation, warrant, subpoena or court order.

Fraud Protection:
Shopcastlegems.com and Castle Gems reserves the right to refuse to process any order due to suspected fraud or illegal activity. If such is the case, we may reject your order or call you at the phone number you provided to confirm your order and or personal information. We also reserve the right to cancel any account or refuse to ship to certain addresses due to suspected fraud or illegal activity. This is done for the protection of you the customer as well as Castle Gems LLC. If any order is cancelled based on suspicion of fraud or illegal activity, any payment received and processed at that time will be returned to the credit account used in the purchase.

Policy Change:
Shopcastlegems.com and Castle Gems reserves the right to amend these policies at any time; any changes will be posted online within the "Customer care" section of this website so that you are always informed of the policies, the collection and use of your personal information and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of our current policies.

 

SUBSCRIPTION / Newsletter:
By purchasing an item from shopcastlegems.com we will add you to our email list to update you on new items, etc. If you do not wish to receive these email promotions, please unsubscribe. Your email will never be given or sold to another company.